A little help with your sound
Let’s get you
back to playing.
Questions about your account, gear or a sound? Tell us what’s happening.
Talk to Tone Match.
Email us at getwakeai@gmail.com. If something isn’t working, include your iPhone model, iOS version, app version and a short description.
Email supportPlease keep passwords, payment details and sign-in codes out of your message.
Good to know
A few quick answers.
How does Tone Match find settings?
Tone Match uses song and equipment research to suggest a practical starting point for the gear you select. Try the settings in the suggested order, then adjust them by ear.
Do I need the artist’s exact equipment?
You choose your own guitar, amp, pedals and plugins. Suggestions are adapted to your selected setup. Different equipment and playing can produce a different result from the recording.
Does the app record or change my guitar sound?
Tone Match displays setting suggestions for you to apply manually. It does not record your microphone or remotely change your equipment.
Can I add my own gear model?
Yes. You can add your own model if you do not find it in the collection catalogue.
How do I manage an App Store subscription?
On your iPhone, open Settings, tap your Apple Account name, then Subscriptions. Choose Tone Match to view the options Apple makes available. For a purchase issue, contact us or visit Apple’s billing support.
How do I restore a purchase?
Use Restore purchases in the app with the same Apple Account you used for the purchase. If your access has not updated, email support with a description of the issue.
How can I delete my account or request my data?
Email getwakeai@gmail.com from the email associated with your account, where possible. Tell us whether you want access to your data or deletion of your account and server-stored data. We may need to verify the request. Resetting local app data does not itself cancel an Apple subscription.